Insights recipe: First reply time heatmap Follow

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2 comments

  • Avatar
    Tanvee

    What is the alternative method to see the heatmap on Team subscription?

  • Avatar
    Holly

    Hi Tanvee,

    The Team plan does not include Insights, so you won't be able to use this  tool to build a custom report. You can still view First Reply time in your account's Reporting Overview, and you have access to the Zendesk API if you'd like to export data from your account and report on it yourself.

    I hope this helps!

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