Multibrand known issues

Return to top
Have more questions? Submit a request

98 Comments

  • Kasper Sørensen
    Zendesk Product Manager

    Hi Tara Urbanek,

    This is not exactly what you're asking for, but you may want to check out the Agents managing requests via customer portal announcement which came out a couple of months ago.

    0
  • Anastasia Kachanova

    Hi,

    • Zopim channel branding - Tickets created through Zopim are not currently aware of Zendesk brand. Again, we intend to correct that in the future.

    Tested today and seems that this was fixed. Could anyone from zendesk team to confirm on this please?

    0
  • Cheeny Aban
    Zendesk Customer Advocate

    Hi Anastasia,

    Thank you for flagging this article. As an added reference as to how chat works with Multibrand, you may check How does Zendesk Chat work with multibrand?

     

    0
  • Daniela Sanguino

    organization fields - Zendesk keeps the same fields for both brands. The platform should allow to define different organization fields for each brand.

    We do not have the same requirements for our client's information in our two different brands.

    0
  • Heather Rommel
    Community Moderator

    Hi Daniela Sanguino

    I agree -- I usually get around this though by using different forms and setting up triggers so if the ticket is for Brand A, set Form A and if Brand B, set Form B. Etc.

    -1
  • Daniela Sanguino

    Hi Heather Rommel

    Yes, forms are great. But they only works for ticket field, not organizations fields. 

    0
  • Heather Rommel
    Community Moderator

    Ha! My bad. Missed the "Organization" in "Organization fields" in your comment. 

    0
  • Dave Dyson
    Zendesk Community Team

    Daniela Sanguino, the workaround for that would probably be to add brand-specific prefixes to the names of your organization fields. But I can see where that could be cumbersome if you have a large number of custom organization fields. Would you mind posting your use case to our Feedback on Support topic? We have a template you can copy and use in your post. Thanks!

    0

Please sign in to leave a comment.

Powered by Zendesk