What is being deprecated? [updated: March 1st] Follow

The table below lists each feature for which a deprecation date has been set or has passed. Click the item you want to learn more about. Each feature has a dedicated page explaining what you need to know in preparation for its removal.

Being Deprecated Announced On Development Ends Removal Starts
Non-secure Help Center
February 21, 2017   May 22, 2017 August 21, 2017
Service Level Agreements
(SLAs) v1
February 21, 2017   May 22, 2017 August 21, 2017
Plain text editor February 21, 2017  May 22, 2017 August 21, 2017
Zendesk for iOS app February 21, 2017  May 22, 2017 May 22, 2017
JIRA legacy integration February 21, 2017  March 21, 2017 N/A
Windows Phone app  November 11, 2016  December 31, 2016  March 1, 2017
Community v1 July 6th, 2016 October 4, 2016 February 1, 2017
Internet Explorer 8, 9 & 10 March 15, 2016 April 11, 2016 N/A
Classic agent interface Nov 30, 2015 May 2, 2016 Aug 1, 2016
Web portal Nov 30, 2015 Aug 1, 2016 Nov 1, 2016
Feedback tab Nov 30, 2015 Aug 1, 2016 Nov 1, 2016
Classic Chat Nov 30, 2015 Aug 1, 2016 Nov 1, 2016

What happens when Zendesk announces a deprecation?

Once an announcement has been made, the only noticeable difference is that Zendesk will no longer make enhancements or improvements to what is being deprecated.

Our intention with an announcement is to let you know that Zendesk is making a change, and to help you as early as is possible if you are impacted by that change.

Learn more about milestones in "How much notice will Zendesk give for deprecations?"

What communication will Zendesk give for deprecation?

We want to make sure everyone is notified of the deprecation and any new functionality that replaces it. We will use multiple channels of communication to notify customers, including publication in this Help Center,  email messaging for account owners and administrators, and via in-product messaging.

Learn more about our communication in "How will Zendesk communicate deprecation?"

Is there a way I can keep the old feature or functionality forever?

In short, we're not able to do that. Once the deprecation date is reached, the feature will be removed from our service.  In order to provide our customers with the highest level of service and functionality, our platform must keep pace with current security, privacy, and regulatory requirements, as well as offer functionality that is highly available and easy-to-use. Over time, our service must evolve.  By necessity, this means some technologies we rely on today will become incompatible with service requirements in the future.  When that happens, we will work hard to minimize the impact to you.

Learn more about this in "Why does Zendesk deprecate features and functionality?"

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