The table below lists each feature for which a removal date has been set or has passed. Click the item you want to learn more about.
| Feature | Announced On | Development Ends | Removal Starts |
|---|---|---|---|
| April 26, 2018 | June 14, 2018 | June 14, 2018 | |
| April 17, 2018 | September 1, 2018 | September 1, 2018 | |
| April 16, 2018 | July 11, 2018 | October 12, 2018 | |
| April 16, 2018 | June 12, 2018 | June 12, 2018 | |
| February, 2018 | March 30th, 2018 | from v1.5.3 | |
| Zendesk iPhone app removing support for iOS 9 | February, 2018 | March 30th, 2018 | from v1.5.3 |
| Zendesk Apps Framework v1 | March, 2017 | August 1st, 2017 | March 1st, 2018 |
| Access policies for Help Center | June 12, 2017 | December 15, 2017 | December 15, 2017 |
| Zendesk Microsoft Dynamics CRM integration | July 13, 2017 | October 13, 2017 | October 13, 2017 |
| Zendesk SugarCRM integration | July 13, 2017 | October 13, 2017 | October 13, 2017 |
| IP-based SSL certificates | July 13, 2017 | October 13, 2017 | October 13, 2017 |
|
Non-secure Help Center domains |
February 21, 2017 | May 22, 2017 | August 21, 2017 |
|
Service Level Agreements (SLAs) v1 |
February 21, 2017 | May 22, 2017 | August 21, 2017 |
| Plain text editor | February 21, 2017 | May 22, 2017 | August 21, 2017 |
| Salesforce package legacy versions | April 25, 2017 | June 26, 2017 | June 26, 2017 |
| Zendesk for iOS app | February 21, 2017 | May 22, 2017 | May 22, 2017 |
| JIRA legacy integration | February 21, 2017 | March 21, 2017 | N/A |
| Windows Phone app | November 11, 2016 | December 31, 2016 | March 1, 2017 |
| Community v1 | July 6th, 2016 | October 4, 2016 | February 1, 2017 |
| Internet Explorer 8, 9 & 10 | March 15, 2016 | April 11, 2016 | N/A |
| Classic agent interface | Nov 30, 2015 | May 2, 2016 | Aug 1, 2016 |
| Web portal | Nov 30, 2015 | Aug 1, 2016 | Nov 1, 2016 |
| Feedback tab | Nov 30, 2015 | Aug 1, 2016 | Nov 1, 2016 |
| Classic Chat | Nov 30, 2015 | Aug 1, 2016 | Nov 1, 2016 |
What happens when Zendesk announces a feature removal?
Once an announcement has been made, the only noticeable difference is that Zendesk will no longer make enhancements or improvements to the feature.
Our intention with an announcement is to let you know that Zendesk is making a change, and to help you as early as is possible if you are impacted by that change.
Learn more about milestones in How much notice does Zendesk give for feature removal.
What communication will Zendesk give for feature removal?
We want to make sure everyone is notified of the removal and any new functionality that replaces it. We will use multiple channels of communication to notify customers, including an announcement in this Help Center, email messaging for account owners and administrators, and in-product messaging.
Learn more about our communication in How Zendesk communicates feature removal.
Is there a way I can keep the old feature or functionality forever?
In short, we're not able to do that. Once the removal date is reached, Zendesk will begin removing the feature from our service. To provide our customers with the highest level of service and functionality, our platform must keep pace with current security, privacy, and regulatory requirements, as well as offer functionality that is highly available and easy-to-use.
Over time, our service must evolve. By necessity, this means some technologies we rely on today will become incompatible with service requirements in the future. When that happens, we will work hard to minimize the impact to you.
Learn more about this in Why Zendesk removes features and functionality.
Comments
1 comment
Added three items to the "What is being removed" table:
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