Please refer to the following articles to learn more about Zendesk feature removal:
- How much notice does Zendesk give for feature removal
- How Zendesk communicates feature removal
- Why Zendesk removes features and functionality
The following table lists each feature for which a removal date has been set or has passed.
| Feature | Announced On | Development Ends | Removal Starts |
|---|---|---|---|
| November 6, 2018 | February 5, 2019 | July 8, 2019 | |
| April 17, 2018 | September 1, 2018 | February 28, 2019 | |
| October 4, 2018 | November, 2018 | December, 2018 | |
| August 24, 2018 | October 5, 2018 | December, 2018 | |
| June 5, 2018 | June 5, 2018 | November, 2018 | |
|
Zendesk Shopify v1 app |
April 16, 2018 | July 11, 2018 | October 12, 2018 |
|
Integration between Twitter Direct Messages and Zendesk Message |
August 17, 2018 | August 17, 2018 | August 17, 2018 |
|
Legacy Guide theming experience |
April 16, 2018 | June 12, 2018 | August 22, 2018 |
|
TLS protocol versions 1.0 and 1.1 |
April 26, 2018 | June 14, 2018 | June 14, 2018 |
|
Zendesk Android App support for Ice Cream Sandwich |
February, 2018 | March 30th, 2018 | from v1.5.3 |
| Zendesk iPhone app support for iOS 9 | February, 2018 | March 30th, 2018 | from v1.5.3 |
| Zendesk Apps Framework v1 | March, 2017 | August 1st, 2017 | March 1st, 2018 |
| Access policies for Help Center | June 12, 2017 | December 15, 2017 | December 15, 2017 |
| Zendesk Microsoft Dynamics CRM integration | July 13, 2017 | October 13, 2017 | October 13, 2017 |
| Zendesk SugarCRM integration | July 13, 2017 | October 13, 2017 | October 13, 2017 |
| IP-based SSL certificates | July 13, 2017 | October 13, 2017 | October 13, 2017 |
| Non-secure Help Center domains |
February 21, 2017 | May 22, 2017 | August 21, 2017 |
| Service Level Agreements (SLAs) v1 |
February 21, 2017 | May 22, 2017 | August 21, 2017 |
| Plain text editor | February 21, 2017 | May 22, 2017 | August 21, 2017 |
| Salesforce package legacy versions | April 25, 2017 | June 26, 2017 | June 26, 2017 |
| Zendesk for iOS app | February 21, 2017 | May 22, 2017 | May 22, 2017 |
| JIRA legacy integration | February 21, 2017 | March 21, 2017 | N/A |
| Windows Phone app | November 11, 2016 | December 31, 2016 | March 1, 2017 |
| Community v1 | July 6th, 2016 | October 4, 2016 | February 1, 2017 |
| Internet Explorer 8, 9 & 10 | March 15, 2016 | April 11, 2016 | N/A |
| Classic agent interface | Nov 30, 2015 | May 2, 2016 | Aug 1, 2016 |
| Web portal | Nov 30, 2015 | Aug 1, 2016 | Nov 1, 2016 |
| Feedback tab | Nov 30, 2015 | Aug 1, 2016 | Nov 1, 2016 |
| Classic Chat | Nov 30, 2015 | Aug 1, 2016 | Nov 1, 2016 |
Comments
1 comment
Added three items to the "What is being removed" table:
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