What is being removed [updated: February 2019]

Please refer to the following articles to learn more about Zendesk feature removal: 

• How much notice does Zendesk give for feature removal
• How Zendesk communicates feature removal
• Why Zendesk removes features and functionality

The following table lists each feature for which a removal date has been set or has passed.

Feature	Announced On	Development Ends	Removal Starts
Internet Explorer 11 support	November 26, 2018	June 30, 2019	December 31, 2019
Zendesk Apps framework v1	January 12, 2019	July 30, 2019	October 14, 2019
Zendesk Inbox	November 6, 2018	February 5, 2019	July 8, 2019
Zendesk iPhone/iPad app support for iOS 10 (Chat Mobile App)	January, 2019	February, 2019	February, 2019
Current version of Zendesk for iPad app	April 17, 2018	September 1, 2018	February 28, 2019
Zendesk iPhone app support for iOS 10	October 4, 2018	November, 2018	December, 2018
Zendesk Android app support for Jellybean	August 24, 2018	October 5, 2018	December, 2018
Zendesk monthly account usage email	June 5, 2018	June 5, 2018	November, 2018
Zendesk Shopify v1 app	April 16, 2018	July 11, 2018	October 12, 2018
Integration between Twitter Direct Messages and Zendesk Message	August 17, 2018	August 17, 2018	August 17, 2018
Legacy Guide theming experience	April 16, 2018	June 12, 2018	August 22, 2018
TLS protocol versions 1.0 and 1.1	April 26, 2018	June 14, 2018	June 14, 2018
Zendesk Android App support for Ice Cream Sandwich	February, 2018	March 30th, 2018	from v1.5.3
Zendesk iPhone app support for iOS 9	February, 2018	March 30th, 2018	from v1.5.3
Zendesk Apps Framework v1	March, 2017	August 1st, 2017	March 1st, 2018
Access policies for Help Center	June 12, 2017	December 15, 2017	December 15, 2017
Zendesk Microsoft Dynamics CRM integration	July 13, 2017	October 13, 2017	October 13, 2017
Zendesk SugarCRM integration	July 13, 2017	October 13, 2017	October 13, 2017
IP-based SSL certificates	July 13, 2017	October 13, 2017	October 13, 2017
Non-secure Help Center domains	February 21, 2017	May 22, 2017	August 21, 2017
Service Level Agreements (SLAs) v1	February 21, 2017	May 22, 2017	August 21, 2017
Plain text editor	February 21, 2017	May 22, 2017	August 21, 2017
Salesforce package legacy versions	April 25, 2017	June 26, 2017	June 26, 2017
Zendesk for iOS app	February 21, 2017	May 22, 2017	May 22, 2017
JIRA legacy integration	February 21, 2017	March 21, 2017	N/A
Windows Phone app	November 11, 2016	December 31, 2016	March 1, 2017
Community v1	July 6th, 2016	October 4, 2016	February 1, 2017
Internet Explorer 8, 9 & 10	March 15, 2016	April 11, 2016	N/A
Classic agent interface	Nov 30, 2015	May 2, 2016	Aug 1, 2016
Web portal	Nov 30, 2015	Aug 1, 2016	Nov 1, 2016
Feedback tab	Nov 30, 2015	Aug 1, 2016	Nov 1, 2016
Classic Chat	Nov 30, 2015	Aug 1, 2016	Nov 1, 2016