Keeping track of a specific end-user's tickets within Zendesk Support for reporting or views

Trying to view a specific end-users tickets but not finding a way to select them in a view or a report? Fear not, because in this tip I'll show you how!

First, for showing an end-user's tickets in a View , you need to create an Organization and add them to it. Then, you can create a View based on that organization.

1. Go to Admin ( )> Manage > People and select add organization at the top right. Name the organization but do not add an email domain. If you add a domain it will put all your users (end-users and agents) with that email domain in that organization.
2. Now, go to the end-user's profile page in Admin ( )> Manage > People and selecting the end user's name. On the left side of the page, click + add organization and pick the one you just made.
   
3. Now to create the view, go to Admin ( )> Manage > Views and select add view . Set the "Meets all the following conditions" field to Ticket: Organization is (Organization you created) . You can add multiple end-users tickets to this view by adding them to the organization.

Another option to create a view based on a specific end-user is to add a Tag to the end-users profile. This will add that tag to every ticket created by that user moving forward. Then you can create a View with the condition Ticket: Tag Contains one of the following and add your tag.

Now, to create a report showing the number of tickets by a specific end-user. Please note for this we are going to use Insights which is only available on the Professional and Enterprise accounts. For this we are going to create a report in GoodData on the top right of your Insights page in Reporting .

1. Create a report with the "What" field being # Tickets and the "How" field being User . Filter the User to the end-user you want to report on.
   
2. You can change or add to the "What" option to show number of reopens or whatever metric you are looking for for that end-user's tickets.

That's all there is to it! Now you can view/report on specific end-users tickets with ease.