How can I keep track of specific end user tickets in Zendesk Support?
You can keep track of a specific end user tickets by using views.
- Create an Organization and add the end user in it.
- Go to Admin ( )> Manage > People and select add organization at the top right. Name the organization but do not add an email domain. If you add a domain, all your users with that email domain are added in that organization.
- Go to the end user's profile page in Admin ( )> Manage > People and select the end user's name. On the left side of the page, click + add organization and pick the one you just made.
- Go to Admin ( )> Manage > Views and select add view. Under Meets all the following conditions add Ticket: Organization is (organization you created). You can add multiple end users tickets to this view by adding them to the organization.
Another option to create a view based on a specific end user is to add a tag to the end users profile. This adds that tag to every ticket created by that user moving forward. Then you can create a view with the condition Ticket: Tag Contains one of the following and add your tag.