Insights recipe: Due date performance report Follow

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3 comments

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    JohnCase

    This article does not appear to be accurate. I am unable to create the custom metric because the items Solved at (Date) and Due date (Date) are NOT found in the pick-list Facts folder. In fact, they are in the Attributes folder which causes the recipe to not work.

  • Avatar
    Cam

    I'm hitting the same problem as John. I'm only seeing Date (Ticket Solved) and Date (Ticket Due) under the pick-list Attributes folder. With these variables the function does not work however. This report looks very useful, please advise!

  • Avatar
    Jessie Schutz

    Hi Cam!

    John actually submitted a ticket about this, and it looks like the article might need to be updated. I'm following up with the proper folks to make sure this gets done!

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