The Zendesk Support Essential plan is a great way to get to know our product. However there are certain features that are not available with this plan, including 1:1 support for your Zendesk. You can take a look at what each plan includes here.
Even though your plan does not offer 1:1 support, we have a large Help Center that can help you with almost any question you may have. Zendesk gives you three main ways to find what you need through self-service in our Help Center:
There are a few questions we see more often than others, so here’s a list of specific resources that might be helpful.
Or, you can find out more details about your plan.