Zendesk Insights recipes reference (Professional and Enterprise) Follow

This article contains recipes for the following categories:

For more help with Insights, see Insights resources (Professional and Enterprise).


First reply time

Satisfaction and SLA


Time tracking

Tag reporting

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  • 0

    Hello team, is there any option to create a list of tickets in insights?

    We are looking for a report of all tickets that havent been updated for 48 hours.

  • 0

    @Andrew Yes, you can do it. Just check Ticket Id in How

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