Insights recipe: Top problem tickets by unsolved incidents Follow

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3 comments

  • Avatar
    Matt Sambell

    Thanks for this!

    I've tried adding into the table, beside the problem ticket ID, the problem ticket subject (title), but to no avail. Our team would love this - to be able to know the 'top' unsolved problems from a glance.

    Is this possible?

    Thanks.

  • Avatar
    Jessie Schutz

    Hi Matt!

    I don't think it's possible to report on a subject. Based on your use case, I think you might actually be better off using a View to showcase your top unsolved Problems.

  • Avatar
    Matt Sambell

    Thanks Jessie. Nice suggestion. Take care.

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