Insights recipe: Top problem tickets by unsolved incidents Follow



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    Matt Sambell

    Thanks for this!

    I've tried adding into the table, beside the problem ticket ID, the problem ticket subject (title), but to no avail. Our team would love this - to be able to know the 'top' unsolved problems from a glance.

    Is this possible?


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    Jessie Schutz

    Hi Matt!

    I don't think it's possible to report on a subject. Based on your use case, I think you might actually be better off using a View to showcase your top unsolved Problems.

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    Matt Sambell

    Thanks Jessie. Nice suggestion. Take care.

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