Insights: Tickets by agent by channel Follow

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3 comments

  • Avatar
    Elisa Reggiardo

    Hi, this article is very helpful yet I do not seem to be able to find any extended information regarding "web" as a channel. Is this the so named "Web Form" at Zendesk?

    Where can I find a list of the channels that are being measured by this metric?

    Thanks a lot!

  • Avatar
    Beth Bailey

    Hello,

    I've followed the instructions here but am now having trouble locating the report I've created in my Insights Dashboard. Any pointers?

    Thanks!

  • Avatar
    Stephen Fusco

    Hey Beth, 

    Reports do not automatically get added to a dashboard. The report will get added to your list of Reports which you can access by going to Reports > Insights > GoodData  and selecting the Reports tab. 

    You can create dashboards and add reports to them easily though. You can find instructions for doing so here: Creating Dashboards in Insights

    Thanks for your question! 

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