Insights: Tickets by agent by channel Follow

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6 comments

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    Elisa Reggiardo

    Hi, this article is very helpful yet I do not seem to be able to find any extended information regarding "web" as a channel. Is this the so named "Web Form" at Zendesk?

    Where can I find a list of the channels that are being measured by this metric?

    Thanks a lot!

  • Avatar
    Beth Bailey

    Hello,

    I've followed the instructions here but am now having trouble locating the report I've created in my Insights Dashboard. Any pointers?

    Thanks!

  • Avatar
    Stephen Fusco

    Hey Beth, 

    Reports do not automatically get added to a dashboard. The report will get added to your list of Reports which you can access by going to Reports > Insights > GoodData  and selecting the Reports tab. 

    You can create dashboards and add reports to them easily though. You can find instructions for doing so here: Creating Dashboards in Insights

    Thanks for your question! 

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    Gareth

    Hey guys, was hoping someone could help me out please, I need to create a report on a month to month basic showing all tickets logged, what system and what the problem was with it, so, so far ive selected #Tickets for the what, System and Subtype (our terms for system and what the issue was with that system) but for the filter I want to simply produce the last months worth of report, any idea what I choose for the filter? Id like to save this and run it at the end of every month so a generic "end of the month" option would do but obviously only selecting that 1 month, thanks. 

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    Jessie Schutz

    Hey Gareth! We have a couple Insights experts among our Moderators, so I'm going to check with them to see if someone can help with this!

  • Avatar
    Fernando Duarte

    Hey Gareth, simply filter by Month/Year (Ticket Created) is this month

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