Insights: Tickets by time of day created Follow

Skill Level : Easy, uses built-in metrics, no complex configuration

Time Required : 10 minutes

Ingredients :

  • One Report

This recipe provides a quick and easy way to find the hour with the highest amount of tickets created. This is a great way to get an idea of what times you might need to ensure proper staffing to handle the incoming ticket volume.

Creating the report

  1. Click the Reporting icon ( ) in the sidebar, then select the Insights tab.
  2. Click the GoodData link in the top right corner.
  3. In the top menu, click Reports > Create Report .
  4. Open the What menu and select "# Tickets".

  5. Open the How menu and select "Hour Ticket Created".
  6. Under Display Label , select "Hour Ticket Created: 12H" to make a more visually appeasing bar chart.
  7. Change the report type to bar graph.

  8. Select Show Configuration .
  9. Under Advanced Configuration :
    • Select Global Settings .
    • Check Data Labels .
    • Uncheck Gridlines .

  10. Click Create to give your report a title and save for later use.

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