Viewing and disabling keyboard shortcuts

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  • Katja Hossain

    Hello Stephen Fusco I tried but all I get is still µ

  • Stephen Fusco
    Zendesk team member

    Hi Katja, 

    I created a ticket for you to continue working on this issue. I will need to ask you a few more questions in order to troubleshoot what is going wrong here so it'd be best to communicate through email if you can. I'll send you another email - thanks! 

  • Robin Sturmeit

    Hi ZenDesk team,

    With the latest update for MacOS to 10.14 (Mojave), Command+Shift+5 is used by MacOS to take screenshots. This overrides your shortcut for unformatted, single-line input (e.g. code), which I used to use quite frequently. Is there a timeline for a fix?

  • Gabriel Manlapig

    Hello Robin,

    I'm so sorry to hear you're having trouble with the keyboard shortcut! As of the moment we don't have any timeline for a fix with the latest update for MacOS (Mojave). Alternatively, have you tried using CTRL + Shift + 5 instead of Command + Shift + 5?

    Based on the keyboard shortcut list you can either use CTRL or Command to perform single-line input code. Please see screenshot below for reference:



  • Robin Sturmeit

    Oh, yes, that's right, it works. Thought the Ctrl bit was for non-Mac users :)

    Thank you!

  • Anh Le

    Ctrl + Alt + P is conflict with Windows Project. Please let us change it.


  • Joshua Trimmell

    Thank you for shortcut keys!!! Yay!

    2 requests:

    1. A shortcut key for the shortcut key cheat sheet. How about (shift + ?)

    2. Pick better shortcut keys or allow editing shortcut keys would be nice because things like this:

    ctrl + alt + tab (or shift + tab) activates windows Task switcher.


  • alex roberto

    There are a number of native windows applications or system commands that interfere with the ZenDesk Keyboard Shortcuts. It would be amazing if you could add the functionality for shortcut customization.



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