Insights agent and end-user attributes

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2 Comments

  • Marylou Scott-Smith
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    I have both agents and support in the Assignee category when someone is assigning a ticket, but both groups show identical people.  Why is this?  Is there a way of combining the two?  Thanks!

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  • Marylou Scott-Smith
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    Never mind.  :(   I see that the Support list also includes supervisors, so you can assign a ticket to an individual supervisor instead of the whole sup. team.  Thanks.

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