Agent and end-user attributes Follow

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2 comments

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    Marylou Scott-Smith


    I have both agents and support in the Assignee category when someone is assigning a ticket, but both groups show identical people.  Why is this?  Is there a way of combining the two?  Thanks!

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    Marylou Scott-Smith

    Never mind.  :(   I see that the Support list also includes supervisors, so you can assign a ticket to an individual supervisor instead of the whole sup. team.  Thanks.

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