Determining which agents can use Zendesk Talk (Basic and Advanced Talk) Follow

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Control which agents have Zendesk Talk permissions with a setting in their profiles. You can edit Talk permissions for individual agents or, if you use Zendesk Support's Enterprise plan, for multiple agents at once.

To edit Talk permissions for an individual agent

  1. Click the Admin icon ( ) in the sidebar, then select Manage > People.
  2. Click Agents.
  3. Open the user's profile.
  4. Enable the Talk Agent field.

To edit Talk permissions in bulk (Enterprise only)
  1. Click the Admin icon () in the sidebar, then select Manage > People.
  2. Click Agents.
  3. Check the boxes next to agents' names to select them for editing. You can also select all agents in the list by checking the box at the top of the list.

  4. Click edit at the top of the list.
  5. In the window that appears, click the dropdown menu next to Talk. Select Enabled to apply talk permissions to selected agents or select Disabled to remove their Talk permissions.

  6. Click Submit.
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