Analyzing call activity with the Talk Professional dashboard Follow

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2 comments

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    Timothy Roberts

    all very useful but I want to be able to have one of my large office screens with available agents, agents on a call and wrap up agents showing. When filtering on call agents disappear to the bottom and off the bottom of my screen. is there an app where you can configure your own dashboard?

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    Nicole Relyea

    Hi Timothy - 

    I answered your question on the other thread you had posted to, but I'll share it here as well in case anyone else comes across it: 

    Zendesk doesn't currently offer any official apps to do this. However, another Zendesk Community member recently created a monitor dashboard display using the API; you might want to check out that solution and see if it would help you out. 

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