With Talk Basic or Advanced and Zendesk Support's Professional or Enterprise plan, you can configure when calls are routed to available agents based on your scheduled business hours.
Before you can assign a schedule to a number, you need to create your schedule in Support. On Support's Professional plan, you can set only one schedule. On Support's Enterprise plan, you can set multiple schedules. For details, see Setting your business hours and holidays (Professional and Enterprise).
To set a schedule for a Talk number
- Click the Admin icon () in the sidebar, then select Channels > Talk.
- Select the Numbers tab.
- Click on the number you want to edit.
- Click the Routing tab.
- Next to the Schedule field, select a schedule from the drop-down field. To route calls to available agents at all times, select Always route calls.
- Click Save changes.