Porting numbers for Zendesk Talk

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35 Comments

  • Emma Löfström

    Why is Sweden not on the list anymore? It's been there previously. Also Norway is new, are you sure the list is correct?

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  • Rob Stack
    Zendesk Documentation Team

    Hi Emma Löfström thanks for the feedback. I've created a ticket so the writer of the article can investigate and update it if necessary.

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  • Joey Barrett
    Zendesk Product Manager

    Emma Löfström

    My name is Joey, I am on the Product team here at Zendesk. Sorry about the confusion here, I look after phone numbers here at Zendesk. From time to time certain regions move in and out of the ability to port. This is dependent on certain things that are going on in the specific country.

    I would love to take this to an email to get more info around the specific number you want to port. We want to support our customers any way we can, so if there is a way for me to get your number  ported, I will do it. I am going to reach out to you via email directly and we can continue the conversation there if thats ok?

    For anyone following along, I have amended this article to include more accurate information. The ultimate source of truth is our regulatory requirements article which I have amended to include porting info (if possible in that country).

     

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  • Ivo Carvalho

    Hey guys, 

    Question: Can I transfer a number between Zendesk accounts with a simple request to Zendesk Support or do I need to follow the steps anyway?

     

    Thank you

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  • Kem Collin Agnabo
    Zendesk Customer Advocate

    Hi Ivo,

    Yes, you can transfer a number between two Zendesk Accounts. You'll just need to submit this request to support@zendesk.com. Please make sure that both account owner is on the email giving us the permission to transfer the number. Also, the gaining account must be on a paid plan.

    Let us know if you have more questions!

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