How can I add content to the Help Center Request list page activities?

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55 Comments

  • Craig Willis
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    Works like a charm, added priority to the list screen. 

    Thanks

    Craig

    1
  • Carsten Falborg
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    Is it possible to add custom fields?

    3
  • Laura Hippert
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    Hi @Carsten - currently, the only properties that are available are listed in the documentation for the request object. If you have certain properties that you would like to be able to add, I would definitely post this in our Product Feedback Forums!

    0
  • Alex Zlatkus
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    Is there a way to hide a column, for example, the "Last Activity" column? We do not want our customers to see how long we have not looked at the ticket for.

    Thanks!

    0
  • Laura Hippert
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    Hi @Alex! You can certainly remove a column (basically just doing the reverse of the steps above) so that you would remove both <th> and <td> for last activity. This would remove the content completely. Does that help?

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  • Alex Zlatkus
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    Easy enough! Thanks!

    0
  • Serge Payette
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    Thanks for the info Laura, this is quite useful.

    0
  • OT
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    This article is really useful, thanks.  Just to let you know that the link to 'our developer documentation.' in the "Editing the Help Center code" note is broken.

    0
  • Laura Hippert
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    Thanks so much for the catch Ola; I've updated the link!

    0
  • BrianCoppola
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    Hi Laura - Thanks for this example, very helpful.

    Regarding custom fields, would it be possible to add custom fields to the Request List Page and Request Page using the API?

    0
  • Laura Hippert
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    Hi Brian! I'm glad that you found this article helpful! At this time, we don't have any ability to modify the Request List Page with custom fields through the Help Center or using the API. I know that this is something that there has been a lot of interest in, so I would definitely recommend adding your interest to this feature on our Product Feedback Forums!

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  • Steve Thompson
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    Great article.  Is there anyway that the end user can sort tickets by fields like Priority?

    3
  • Bonnie Schofield
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    I would also like to know if the columns can be sorted on? Also, only Status is able to be Filtered. Any chance we can add to that as well? 

    2
  • Megan Howell
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    Hey Bonnie,

    Right now, the columns cannot be sorted on, with the exception of "Created at" and "Updated at". This sorting functionality was recently implemented, and you can read a bit more on the release notes found here

    As for further filtering, right now it is only possible for status, but on this post the discussion is pretty active between our product managers and our customers for what changes would be good to see, I definitely encourage you to read through that thread, and follow the post!

    0
  • Damian Dabrowa
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    Hi Guys,

    I was wondering if your API is returning request priority for requests, user is CC'd on and organisation requests? They seem to not be present there. Over all great article.

    0
  • Laura Hippert
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    Hi Damian - I'm going to create a ticket for you so we can discuss this further!

    0
  • ESB.TSB
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    Is there a way to display a different priority name to the end user?

    Something like: when priority_name = 'Urgent' display 'Priority 1'

    0
  • Conner
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    Would be great if I could display the ticket's assigned group on the request list page. Did not find a way to do that unless I am missing something? Anyone have luck with this before?

    Basically so a end user would be able to quickly tell if the ticket is assigned to the various departments we have setup as groups (Marketing, IT, HR).

    Thanks!

    0
  • Laura Hippert
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    Hi Conner - At this time only a certain list of objects can be used in this table, and the assigned group is not one of them. You can see the complete list at the following link:

    https://developer.zendesk.com/apps/docs/help-center-templates/objects#request-object

    0
  • KimSia Sim
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    My end-users are unable to view Requests at all under My activities.

     

    Please advise.

    0
  • Jessie Schutz
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    Hey KimSia!

    Can you go into a little more detail about what they're seeing? Are they not able to log in at all? Do they log in but their tickets aren't populated in the My Requests section? Is this happening for multiple users or just one?

    0
  • Regan Perry
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    We use the following to make the column sortable: 

    0
  • Isaías Ramírez
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    I would like to know if it is possible to modify the Request List Page using Zendesk Api? What we are trying to do is to filter Request List Page table content by custom field in Request Object.

    1
  • Nicole - Community Manager
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    Hey Isais - 

    It looks like you received a response to this question over on the other thread where you posted it. Welcome to the Zendesk Community!

    0
  • Ady Harold
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    For anyone else banging their head against the wall trying to sort columns, I've managed to hack this using https://kryogenix.org/code/browser/sorttable

    1
  • Joey Angeja
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    It would be very helpful to add assignee to the list of columns that the user sees. Our customers would like to sort by assignee to see who's working on what.

     

     

    1
  • Joey Angeja
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    I created a work around to show the ticket assignee to the end user from the help center.

     

    You need to add these lines of code into the html template for request list page



    Later testing showed that this doesn't work due to the permission issues for end users.

    1
  • Stewart
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    @Joey

    Were you ever able to work out how to show this data to end users?

    1
  • Kay
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    Hi guys,

    It seems the article is a little outdated...

    Could you please update this article with the new theming experience?

    Thanks!

    1
  • Nicole - Community Manager
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    Hi Kay - 

    What specifically are you finding seems out of date? 

    0

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