Adding content to the Help Center Request list page activities Follow

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22 comments

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    Craig Willis

    Works like a charm, added priority to the list screen. 

    Thanks

    Craig

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    Carsten Falborg

    Is it possible to add custom fields?

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    Laura Hippert

    Hi @Carsten - currently, the only properties that are available are listed in the documentation for the request object. If you have certain properties that you would like to be able to add, I would definitely post this in our Product Feedback Forums!

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    Alex Zlatkus

    Is there a way to hide a column, for example, the "Last Activity" column? We do not want our customers to see how long we have not looked at the ticket for.

    Thanks!

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    Laura Hippert

    Hi @Alex! You can certainly remove a column (basically just doing the reverse of the steps above) so that you would remove both <th> and <td> for last activity. This would remove the content completely. Does that help?

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    Alex Zlatkus

    Easy enough! Thanks!

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    Serge Payette

    Thanks for the info Laura, this is quite useful.

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    Ola Timpson

    This article is really useful, thanks.  Just to let you know that the link to 'our developer documentation.' in the "Editing the Help Center code" note is broken.

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    Laura Hippert

    Thanks so much for the catch Ola; I've updated the link!

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    BrianCoppola

    Hi Laura - Thanks for this example, very helpful.

    Regarding custom fields, would it be possible to add custom fields to the Request List Page and Request Page using the API?

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    Laura Hippert (Edited )

    Hi Brian! I'm glad that you found this article helpful! At this time, we don't have any ability to modify the Request List Page with custom fields through the Help Center or using the API. I know that this is something that there has been a lot of interest in, so I would definitely recommend adding your interest to this feature on our Product Feedback Forums!

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    Steve Thompson

    Great article.  Is there anyway that the end user can sort tickets by fields like Priority?

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    Bonnie Schofield

    I would also like to know if the columns can be sorted on? Also, only Status is able to be Filtered. Any chance we can add to that as well? 

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    Megan Howell

    Hey Bonnie,

    Right now, the columns cannot be sorted on, with the exception of "Created at" and "Updated at". This sorting functionality was recently implemented, and you can read a bit more on the release notes found here

    As for further filtering, right now it is only possible for status, but on this post the discussion is pretty active between our product managers and our customers for what changes would be good to see, I definitely encourage you to read through that thread, and follow the post!

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    Damian Dabrowa

    Hi Guys,

    I was wondering if your API is returning request priority for requests, user is CC'd on and organisation requests? They seem to not be present there. Over all great article.

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    Laura Hippert

    Hi Damian - I'm going to create a ticket for you so we can discuss this further!

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    ESB.TSB

    Is there a way to display a different priority name to the end user?

    Something like: when priority_name = 'Urgent' display 'Priority 1'

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    Conner

    Would be great if I could display the ticket's assigned group on the request list page. Did not find a way to do that unless I am missing something? Anyone have luck with this before?

    Basically so a end user would be able to quickly tell if the ticket is assigned to the various departments we have setup as groups (Marketing, IT, HR).

    Thanks!

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    Laura Hippert

    Hi Conner - At this time only a certain list of objects can be used in this table, and the assigned group is not one of them. You can see the complete list at the following link:

    https://developer.zendesk.com/apps/docs/help-center-templates/objects#request-object

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    KimSia Sim

    My end-users are unable to view Requests at all under My activities.

     

    Please advise.

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    Jessie Schutz

    Hey KimSia!

    Can you go into a little more detail about what they're seeing? Are they not able to log in at all? Do they log in but their tickets aren't populated in the My Requests section? Is this happening for multiple users or just one?

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    Regan Perry

    We use the following to make the column sortable: 

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