Letting users search other Help Centers

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6 Comments

  • Pankaj Moholkar
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    Very useful article Charles. Thanks!

    Also, is there a way to post search string to ZenDesk search page, so that we can display results on https://subdomain.zendesk.com/agent/search page?

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  • Travis Rider
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    Hello there Pankaj,

    After a bit of research it looks like this functionality is not possible. At this time, the Search API is your best option.

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  • Pankaj Moholkar
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    Thanks Travis.Yes, that looks like the only option right now.

    Yes, that looks like the only option right now. I may have to build my own UI for search results though.

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  • Anthony Williamson
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    Hi - I can't get this working... when I cut and paste the items to the proper pages everything appears but the domain does not switch... Brand X | Brand Y | Brand Z links all stay on BrandA.zendesk.com...

    It's as if the # sign is not populating 

    <a id="search_acme" href="#">Acme</a>

    What am I doing wrong?

    (Feel free to turn into a ticket and I can e-mail my URLs).

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  • Laura Hippert
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    Hi Anthony!

    I would like to look into this further for you - so I am going to create a ticket. I will reach out to you from that ticket!

    Thanks

    Laura Hippert | Senior Technical Support Engineer (Tier 2) | support@zendesk.com

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  • Anthony Williamson
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    Thanks Laura - I appreciate it

    Will keep an eye out for it...

     

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