Help Center templating cookbook (Guide Professional and Enterprise)

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  • Bharath Kashyap

    Hey Community !

    Just adding my thoughts

    >> We are using Templating API v1 theme in our help center & i presume its Copenhagen themes. I see there is latest version of Templating API V2 as well. 

    >> Hope we will able to use this feature of side bar (sidebar filters)  into our current template & explore more on these zendesk feature with implementations.

    I have referred this article & can see below steps for implementing this.

    Steps for the Implementation

    • Step 1 – Add code into Search results
    • Step 2 – Update CSS code
    • Step 3 - Update JavaScript

    Can somebody please keep me posted if there are any more information or any thing helpful for me to understand about side bar search / filter.


    Thank you


  • Gorka Cardona-Lauridsen
    Zendesk Product Manager

    Elise Alley You can achieve this with the multiple theme templates feature that is is available on Guide Enterprise.

    1. You create your additional category templates
    2. Then you apply each of them to their corresponding categories.

    This feature is also available for Section and Article pages.


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