Setting up Zendesk for Trello Integration Follow

Comments

9 comments

  • Avatar
    Ben Speich

    Question. Can I add closed tickets to a trello board? I am in Zendesk trying to add a ticket and on the closed tickets i get an error.

  • Avatar
    Ian Christopher B. de Jesus

    Hi Ben,

    Can you give me the steps on how you are trying to add a closed ticket to Trello? As an alternative, you can create a ticket view with the condition of the ticket status = closed. You can then attached this view in your Trello board to view closed tickets.

    Thanks!

    Ian

  • Avatar
    James

    @ Ian - Is there any plan to allow a comment made on a Trello card to be added to the ZenDesk ticket?  Perhaps a user could designate to 'add comment to ZenDesk ticket' which would then post as a card comment and add an internal comment to the ZenDesk ticket. 

    Thanks!

    James

  • Avatar
    Ian Christopher B. de Jesus

    Hi James,

    Yes that feature actually makes sense. Trello, however, built and maintains this integration so ti would be best to contact them at this link to request this feature.

    Thanks!

    Ian

  • Avatar
    James

    Thanks Ian.  I'll submit a feature request to Trello.

    Thanks!

  • Avatar
    Max Chew

    Have a question, how can we query via Insights such fields of Trello APP:

    • Trello Card
    • List
    • Due Date

    When using Insights on report creation, there is "Trello Card ID", but its list of values only "-".

    Is this somehow linking to Trello APP's "Trello Card" field?

     

    Thanks in advance.

  • Avatar
    Jessie - Community Manager

    Hi Max! Welcome to the Community!

    Fields from the Trello app itself won't be imported into Insights; you would need to create custom ticket fields to have that info available to report on. Bear in mind that dropdown fields and check box fields are the only ones that will get sent to Insights.

    Hope that helps!

  • Avatar
    Max Chew

    Hi Jessie,

    Thanks for reverting, still learning on ZenDesk.

    Is there anyway to "automate" for having the Trello app able to "feedback"/"integrate-back to ZenDesk via dropdown/check-box fields you mentioned?

    Are text fields able to process by Insights, e.g, for above scenario?

    If we using HTTP POST example, is possible to have automation to pull back details from Trello for the new card created as example?

    Thanks.

  • Avatar
    Jessie - Community Manager

    Hi Max!

    I'm not totally sure how to answer your questions, so I'm going to see if I can find one of our Community moderators to help you.

Please sign in to leave a comment.

Powered by Zendesk