Setting up Zendesk for Trello Integration Follow

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14 comments

  • Avatar
    Ben Speich

    Question. Can I add closed tickets to a trello board? I am in Zendesk trying to add a ticket and on the closed tickets i get an error.

  • Avatar
    Ian Christopher B. de Jesus

    Hi Ben,

    Can you give me the steps on how you are trying to add a closed ticket to Trello? As an alternative, you can create a ticket view with the condition of the ticket status = closed. You can then attached this view in your Trello board to view closed tickets.

    Thanks!

    Ian

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    James

    @ Ian - Is there any plan to allow a comment made on a Trello card to be added to the ZenDesk ticket?  Perhaps a user could designate to 'add comment to ZenDesk ticket' which would then post as a card comment and add an internal comment to the ZenDesk ticket. 

    Thanks!

    James

  • Avatar
    Ian Christopher B. de Jesus

    Hi James,

    Yes that feature actually makes sense. Trello, however, built and maintains this integration so ti would be best to contact them at this link to request this feature.

    Thanks!

    Ian

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    James

    Thanks Ian.  I'll submit a feature request to Trello.

    Thanks!

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    Max Chew

    Have a question, how can we query via Insights such fields of Trello APP:

    • Trello Card
    • List
    • Due Date

    When using Insights on report creation, there is "Trello Card ID", but its list of values only "-".

    Is this somehow linking to Trello APP's "Trello Card" field?

     

    Thanks in advance.

  • Avatar
    Jessie - Community Manager

    Hi Max! Welcome to the Community!

    Fields from the Trello app itself won't be imported into Insights; you would need to create custom ticket fields to have that info available to report on. Bear in mind that dropdown fields and check box fields are the only ones that will get sent to Insights.

    Hope that helps!

  • Avatar
    Max Chew

    Hi Jessie,

    Thanks for reverting, still learning on ZenDesk.

    Is there anyway to "automate" for having the Trello app able to "feedback"/"integrate-back to ZenDesk via dropdown/check-box fields you mentioned?

    Are text fields able to process by Insights, e.g, for above scenario?

    If we using HTTP POST example, is possible to have automation to pull back details from Trello for the new card created as example?

    Thanks.

  • Avatar
    Jessie - Community Manager

    Hi Max!

    I'm not totally sure how to answer your questions, so I'm going to see if I can find one of our Community moderators to help you.

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    Heather Auxier (Edited )

    Hi, I have been using the Trello integration for months now and suddenly it has logged me out and when I click "Sign in to Trello", I keep getting an error: "This request came from an unauthorized domain".

     

    How can I fix this?

     

    UPDATE: It's working again and I was able to log in!

  • Avatar
    Jessie - Community Manager

    Welcome to the Community, Heather! I'm so glad you got it working!

    Let us know if you need anything else. :)

  • Avatar
    Emily Griffis

    Hey! Is there any way to automatically add a tag to the Zendesk ticket once a Trello card has been linked? I'm finding that the tag called "access" is automatically being added but I can't figure out where to change this... thanks!! 

  • Avatar
    Jessie - Community Manager

    Hi Emily!

    There isn't anything in the app settings that allow you to specify the tag that's automatically added. However, I installed it in my test instance and I see that there's now a Trello Card ID condition available in Triggers. So what you can probably do it set up a trigger so that when a ticket is updated and a Trello Card ID is present on the ticket, the tag you want is added to the ticket.

  • Avatar
    Emily Griffis

    Thank you! I will give that a try :) 

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