Setting up Zendesk for Trello Integration Follow

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5 comments

  • Avatar
    Ben Speich

    Question. Can I add closed tickets to a trello board? I am in Zendesk trying to add a ticket and on the closed tickets i get an error.

  • Avatar
    Ian Christopher B. de Jesus

    Hi Ben,

    Can you give me the steps on how you are trying to add a closed ticket to Trello? As an alternative, you can create a ticket view with the condition of the ticket status = closed. You can then attached this view in your Trello board to view closed tickets.

    Thanks!

    Ian

  • Avatar
    James

    @ Ian - Is there any plan to allow a comment made on a Trello card to be added to the ZenDesk ticket?  Perhaps a user could designate to 'add comment to ZenDesk ticket' which would then post as a card comment and add an internal comment to the ZenDesk ticket. 

    Thanks!

    James

  • Avatar
    Ian Christopher B. de Jesus

    Hi James,

    Yes that feature actually makes sense. Trello, however, built and maintains this integration so ti would be best to contact them at this link to request this feature.

    Thanks!

    Ian

  • Avatar
    James

    Thanks Ian.  I'll submit a feature request to Trello.

    Thanks!

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