How can I notify customers of post or comment that is converted into a ticket?

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  • Wes Drury

    @Amy - thanks, great tip.

  • Katie Ginsburg

    hi Amy! Do you know if there is a way to change an end-user post or comment into a ticket automatically? For example, if a question is posted but not answered, could I set up a trigger so that it's automatically changed into ticket after a certain amount of time? 


    Thanks and let me know!

  • Jessie Schutz
    Zendesk team member

    Hi Katie!

    I'm afraid it's not possible to have this done automatically; tickets can only be created from posts and comments manually.

    However, we do have an API for Help Center content, so you could definitely build something customer to do this for you! You can find our Developer resources here.


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