Help Center: Notify Customers of Post/Comment converted into a ticket Follow

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3 comments

  • Avatar
    Wes Drury

    @Amy - thanks, great tip.

  • Avatar
    Katie Ginsburg

    hi Amy! Do you know if there is a way to change an end-user post or comment into a ticket automatically? For example, if a question is posted but not answered, could I set up a trigger so that it's automatically changed into ticket after a certain amount of time? 

     

    Thanks and let me know!

  • Avatar
    Jessie Schutz

    Hi Katie!

    I'm afraid it's not possible to have this done automatically; tickets can only be created from posts and comments manually.

    However, we do have an API for Help Center content, so you could definitely build something customer to do this for you! You can find our Developer resources here.

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