Creating and applying branded ticket forms

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9 Comments

  • Robin Wiggins

    For the instructions to add brand restrictions to existing tickets, the first step is to open the ticket you want to update. Do you mean open the existing form?

    I did not see a brand change option on the individual tickets. 

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  • Aimee Spanier

    Thanks for the catch, Robin.

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  • Jan van Kalkeren

    I am loving this option. It is super easy and intuitive and best of all: No more javascript!

    Thanks Zendesk!

     

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  • April Shetland

    Is there a way to set default forms for each brand?

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  • Jonny

    Well hello there April,

    Thanks for leaving us with your question. Unfortunately, you can only set one default form for each brand (e.g you have Brand A with form B & C - you then have Brand B with form D & E - Brand A currently has form B as a default, but if you were to set Form D in Brand B as a default - it will remove Brand A's form default).

    With that said, you can only set one default form for all brands. Just make sure agents who are creating a ticket that requires a different form, must remember to change it.

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  • Terence

    Jonny,

    Will the option to choice specific forms for each brand be added anytime soon?

    My company has three brands set up and I would like to have a unique form for each brand.

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  • Jessie - Community Manager

    Hi Terence!

    This article outlines how to set up brand-specific ticket forms...is there something here that isn't working for you?

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  • Andy Fleming

    We've got a single form in a brand, but by default it shows 2 options - that form for the brand and the Site default, which is not associated with the brand, but is selected as the default. As the article says, "Default ticket forms are viewable on all brands."

    We need the ability to have a default for each brand, rather than a global default which inserts itself into all brands?

    If this is already possible, how do we do it?

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  • Ben Van Iten

    Hi Andy!

    If you navigate to the default ticket form you should be able to associate this with any brands that you'd like, and leave it off from any brands that you don't want it to pop up for.

    This article also has some further workarounds if you need to specify multiple forms for a particular brand but also have some control over when they are popping up: https://support.zendesk.com/hc/en-us/articles/206977397-Multibrand-Display-the-appropriate-forms-on-the-correct-Help-Center

    Let us know if you need any further help!

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