Forwarding your incoming support email to Zendesk using Gmail/Google Apps Follow



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    Bisnoo Saha

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    Jeremy Flanagan

    We use this feature all the time, but up until now, it's only been company sanctioned aliases, through our corporate google account. One of our teams has created a user facing alias as a personal gmail account and wants to route these tickets through Zendesk. Are there precautions we should take or any security risks?

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    Getting the following message after changing password on gmail account

    ''Unable to receive emails from this address. We can't connect to your Gmail account because your OAuth credentials are invalid. Please reconnect.''

    Please help, very frustrating. 

    Kind Regards, 

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    James Sanford

    Hey Adam!

    If you've changed your password for your Gmail account then you'll need to reconnect the account to your Zendesk since we would not have your current authentication information.  The "Please reconnect" message is asking you to use the "Reconnect" button that will appear in bold underneath the support address you are experiencing these difficulties with on your Email configuration page under Admin > Channels > Email.

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