How can I fetch multiple pages of results automatically?

Question

How can I fetch multiple pages of results automatically?

Answer

Sometimes you may find it convenient to fetch several pages of user results and put them into a JSON file. I created a PHP script to do just this, which is attached and also pasted below.

Note: Zendesk provides this tip for instructional purposes only. Zendesk does not support or guarantee the information or any code sample. Zendesk also can't provide support for third-party technologies, such as PHP. Post any issue in the comments section of each tip or search for a solution online.

<?php

$resource = ''; // put the name of the endpoint here, for example organizations, tickets
$start_page = 1; // first page you want to load 
$end_page = 10; // last page you want to load (it could take a while if too big)
$subdomain = ''; // your zendesk subdomain
$userpwd = ''; // your zendesk username and password, or username/token and api token.  -  {username}/token:{token} or {username}:{password}

function makerequest($url, $userpwd) {
    $ch = curl_init();
    curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-Type: application/json'));
    curl_setopt($ch, CURLOPT_URL, $url);
    curl_setopt($ch, CURLOPT_USERPWD, $userpwd); 
    curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
    curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false);
    curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, 1);
    curl_setopt($ch, CURLOPT_FOLLOWLOCATION, TRUE);
    curl_setopt($ch, CURLOPT_VERBOSE, TRUE); 
    $result = curl_exec($ch);
    
    if (curl_errno($ch)) $result = curl_error($ch);
    curl_close($ch);
    return $result;
}

function getpages($resource, $start_page, $end_page, $userpwd, $subdomain){

    $url = isset($url) ? $url : "https://$subdomain.zendesk.com/api/v2/$resource.json";
    $i = $start_page;
    $array = Array();
    while (1) {
        if ($i > $end_page) {
            $file = fopen("results.json", "w") or exit("Unable to open file!");
            fwrite($file, json_encode(array($resource => $array)));
            fclose($file);
            break;
        }
        $results = json_decode(makerequest($url, $userpwd));
        $array = array_merge($array, $results->$resource);
        $url = $results->next_page;
        $i++;        
    }    
}
getpages($resource, $start_page, $end_page, $userpwd, $subdomain);

?>

Download this script or copy and paste into a file called paginate.php. Fill in the variables at the beginning, $resource, $start_page, $end_page, $subdomain, and $userpwd, as explained in the comments of the script.

Then, navigate to the folder where you downloaded the file, and from your terminal run the command php paginate.php to create the new file with your results, in a file called results.json. The file is designed to overwrite and not append.

After receiving the results, you can then process as needed. This information may be useful to find which entries in the array were unique vs. duplicates. To do so, output the results into the results.json file, then run one of the below two commands, the first showing the count of unique results, and the second showing the actual unique values:

cat results.json | jq '.' | grep '"id"' > sort > uniq -c > uniq.txt
cat results.json | jq '.' | grep '"id"' > sort > uniq  > uniq.txt

Using these commands also requires you to have jq , which can be downloaded from https://stedolan.github.io/jq/download/.

Additionally, this information can be useful to export the data for import into a new system.