Zendesk Talk is cloud-based call center software built right into Zendesk Support. It enables you, and your teams to provide phone support from the same platform you use to manage your other support channels.
Use the information in this article to learn the basics you need to get Talk up and running in three steps.
Step One: Prepare your network and hardware for Zendesk Talk
To get the best from Talk, read Optimizing Zendesk Talk quality to help you ensure you are using the most compatible hardware, and that your network is optimized.
Step Two: Select a number
To use Talk, you'll need to purchase a telephone number from us. You can purchase this number from directly within Talk. For details, see Adding a new number.
If you already have a support telephone number, and want to keep using it, you can forward calls from your support number to the Zendesk Talk number. For details, see Forwarding incoming calls from an existing number to Talk.
Step Three: Enable Talk and configure the general settings
Once your number is set up, you're ready to enable Talk and configure its settings. For details, see Enabling Zendesk Talk and configuring general settings.
You're now ready to start placing and receiving calls with Talk, or you can also complete additional configuration options that apply to your plan. For details about all of the things you can do with Talk, see Zendesk Talk resources.