If you're on Support Professional or Enterprise, you can customize your plan to fit your specific support needs with additional features available as add-ons.
For pricing and purchasing information about any of these add-ons, please contact our Sales team.
|Productivity Pack||Professional||Boost your team's productivity and efficiency with the following features:
|Allow team members to access Zendesk Support and work on tickets without full agent permissions by making them light agents.|
|Customer Lists & NPS Surveys||Professional
|Gain insight into your customer base with the following features:|
|High Volume API||Professional
|Increase your overall API rate limit to 2500 requests per minute.|
|Multibrand||Professional (up to five brands)
Enterprise (unlimited brands)
|Support multiple brands from your single Zendesk instance.|
|Receive a continuous 30 minute Service Level Objective on critical requests from our global support team and 99.9% of uptime Service Level Agreement.|
|Advanced Security||Enterprise||Enhance your data's security with the following features:|
|Data Center Location||Enterprise||Specify the location where your account data is hosted (US-only or EU-only).|