About add-ons (Professional and Enterprise)

If you're on Support Professional or Enterprise, you can customize your plan to fit your specific support needs with additional features available as add-ons.

For pricing and purchasing information about any of these add-ons, please contact our Sales team.

Add-on	Applicable plans	Description
Productivity Pack	Professional	Boost your team's productivity and efficiency with the following features: Custom ticket forms: Customize the information you capture for different types of support requests. Conditional fields app: Show or hide fields in the request form when the user selects a certain value in another field. Pathfinder app.: Review a ticket requester's Help Center activity, including searches and viewed articles, from right before and after they submitted the ticket.
Light Agents	Professional Enterprise	Allow team members to access Zendesk Support and work on tickets without full agent permissions by making them light agents.
Customer Lists & NPS Surveys	Professional Enterprise	Gain insight into your customer base with the following features: Customer lists: Learn more about subsets of your customers by organizing them into segments based on plan type, support history, industry, or other criteria. Net Promoter Score℠ surveys : Monitor your relationships with customers by collecting and analyzing NPS surveys.
High Volume API	Professional Enterprise	Increase your overall API rate limit to 2500 requests per minute.
Multibrand	Professional (up to five brands) Enterprise (unlimited brands)	Support multiple brands from your single Zendesk instance.
Priority Support	Enterprise	Receive a continuous 30 minute Service Level Objective on critical requests from our global support team and 99.9% of uptime Service Level Agreement.
Advanced Security	Enterprise	Enhance your data's security with the following features: Data at Rest encryption Enhanced disaster recovery Ability to configure for HIPAA: Meet your HIPPA requirement using Zendesk with certain security configurations. You may also execute Zendesk's BAA.
Data Center Location	Enterprise	Specify the location where your account data is hosted (US-only or EU-only).