Analyzing call activity with the Talk Team dashboard

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  • Intis Kalnins

    Are there any thoughts on creating a pop out version of the dashboard? I have a wall monitor set up which displays our current call centre software dashboard, but we're switching to Zendesk Voice soon and I can't find a nice way to display Zendesk Voice. Even geckoboard doesn't have Zendesk Talk or Chat data available.

    Ideally we could display Ticket, Chat and Voice info on one dashboard.

  • Nicole - Community Manager

    Hey Intis, I see that you're getting help with this from one of our Account Executives in a ticket. Let us know if there's anything else we can help with!

  • Tim Roberts

    Hi, was there a simple solution to the query about an all in one dashboard?


  • Nicole - Community Manager

    Hi Tim - 

    There was not. One of our Account Execs reached out to Intis to understand the need better; but they didn't really find a solution. 

    That being said, another Community member recently created a monitor dashboard display using the API; you might want to check out that solution and see if it might help you out. 

  • Carl McDowell

    Hi Tim and Intis or anyone finding this thread,

    If you haven't already had this suggested check out Geckoboard, who integrate with zendesk and you can create a dashboard highlighting what you need to display. It also allows you to use them for TV dashboards

    "Geckoboard lets you create beautifully simple real-time dashboards from your Zendesk data within minutes. Pick which metrics are important to you, and build the ultimate customer support dashboard to share with team members or management, or even to put up on the wall in your workspace. Geckoboard plays well with a number of other services too, so you can get full visibility on all aspects of your customer service setup in one place."

  • Jessie Schutz

    Thanks for jumping in, Carl!


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