I tried to access a Help Center page and weren't able to do so. Instead, I saw the error below:
This problem occurs based on how cookies are handled. Cookies are the extra pieces of information stored by browsers and what is used to handle user sessions.
To resolve the issue
- Enable third-party cookies. For more information and instructions about enabling on most common browsers, see here.
- Clear your browser's cache and cookies. For instructions, see Clear cache and cookies.
- Retry the request.
After enabling third-party cookies and clearing cache and cookies, the request should succeed.
If you continue to receive the forbidden message, contact Zendesk customer support.