How to fix a page's forbidden message Follow

You are likely reading this tip because you tried to access a Help Center page and weren't able to do so. Instead you saw the error below. This tip will show you how to resolve this error.

This problem occurs based on how cookies are handled. Cookies are the extra pieces of information stored by browsers and what is used to handle user sessions.

To resolve the issue, please follow the steps below:

  1. Enable third-party cookies.
    For more information and instructions about enabling on most common browsers, see here .
  2. Clear your browser's cache and cookies.
    For instructions see, Google's Clear cache and cookies article.
  3. Retry the request.
    After enabling third-party cookies and clearing cache and cookies, the request should succeed.

If you continue to receive the forbidden message, please contact our customer service team, support@zendesk.com.

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