Marking content as spam and removing it from your Help Center Follow

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If spam appears in your Help Center, you can remove it by marking it as spam. You can mark any knowledge base comment or community post or comment as spam directly in the post or comment. Over time, this helps the spam filter learn to better identify spam based on what you've manually marked.

When you select mark as spam, the post or comment is moved to your spam queue, and you then have the option to also suspend the user, so that they cannot sign in to your Help Center, and remove all their content at the same time.

You must be a Help Center manager to mark a post or comment as spam.

Note: If you have not already done so, be sure to enable the spam filter for your Help Center (see Using the spam filter to prevent spam in Help Center).

This article covers the following topics:

Marking a community post as spam

You can manually remove a spam post in your community by marking it as spam. After you select mark as spam and the post is moved to your spam queue, you have the option to also suspend the user and remove all their content at the same time.

You must be a Help Center manager to mark a post as spam.

To mark a community post as spam

  1. In the post, click Post actions, then select Mark as spam.

    The post is removed and moved to the spam queue. It will automatically be deleted from the spam queue after 30 days.

  2. If you'd also like to suspend the user and remove all their content, click Suspend user and remove all content by this user at the top of Help Center.

Marking a comment as spam

You can manually remove a spam comment in your knowledge base or community by marking it as spam. After you select mark as spam and the comment is moved to the spam queue, you have the option to also suspend the user and remove all their content at the same time.

You must be a Help Center manager to mark a post as spam.

To mark a comment post as spam

  1. Beside the comment, click the options menu, then select Mark as spam.

    The comment is moved to the spam queue. It will automatically be deleted from the spam queue after 30 days.

  2. If you'd also like to suspend the user and remove all their content, click Suspend user and remove all content by this user at the top of Help Center.

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Comments

  • 0

    I do not see that I have the "Report as Spam" feature available to me?

  • 0

    Hey Jen,

    The option won't show up on a post or comment by an agent. Can you verify whether the option shows up when you check the menu on an end-user post?

  • 0

    Yes, I was signed in as an agent and was on an en-users post 

  • 0

    Jen

    For the mark as spam option to appear, you have to go to General>Help Centre Settings then check the 'Spam Filter' option.

    @Jessie, I am sure that this is by design. The mark as spam options for community and knowledge base only show if you activate the Akismet spam agreement. I can understand the HC Manager using the mark as spam options feeding Akismet engine. But it seems odd that you have to sign up to that just to housekeep your own HC with the suspend user\ delete all posts option. I am sure that there will be customers that may not want the Akismet service but would benefit from the easy housekeeping.

  • 0

    Thanks for hopping in on this, Graeme. I obviously made some assumptions about what was activated. :D

    @Jen, let us know if you need anything else!

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