Blocking the email channel

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7 Comments

  • Jean-Michel WEISS

    sounds good, i did the same thing, but i want to allow my organization to send ticket, and when i say org, i mean all mail addresses from my org. i believe that if i have also associated the domain myorg.com... in my organization. then i can add a condition like organization is not my org, and it takes in account the domain ?

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  • Brett - Community Manager

    Hi Jean-Michel,

    As you stated, I would recommend adding the Organization > is not > (org name) under Meets all of the following condtions so emails sent from that organization are not immediately closed when the ticket is generated. If you have your domain associated with the organization within your Support account then that solution should work :)

    Hope this helps!

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  • Jean-Michel WEISS

    it seems logic and it's what i did :-) i was just afraid  that it is only applied on the users created in the org and not all the mail adresses coming from the org. THX again zendesk ROX !!!

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  • Brett - Community Manager

    Happy to help Jean-Michel!

    I do want to clarify that if you do go this route then you'll want to make sure those users belong to the organization you've set up. If you're including the domain in your org within Zendesk then they will automatically be added and you should be all set.

    Cheers!

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  • Barrett Smith

    This works well to block ALL incoming emails, but what if we have two separate email addresses for customers to use and I only want to prevent them from using one of them?

    For example, I want to stop customers from being able to email support@mycompany.com but allow customers to still email design@mycompany.com.

    The trigger above will stop all incoming email, and I only want to stop it when it's sent to a specific internal address.

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  • Jean-Michel WEISS

    if you associate each mail address to a specific brand ( depends of your zendesk subscription), then in the trigger, you can use the condition  "brand is not design" for example...

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  • Chris Wooten

    IS there a way to block inbound CC from creating a ticket?

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