Best practices for altering your custom ticket fields

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33 Comments

  • Brett - Community Manager
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    Hi Jitendra,

    Historical data should not be affected when altering these fields. Since tickets that are closed cannot be edited, the ticket field data will remain the same that that will still reflect appropriately in your Insights report.

    Let me know if you have any other questions!

    1
  • Shawn Comis
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    How can I add a disclaimer to the bottom (or top) of the submission form? We want to warn our employees to not send sensitive data on the submission of a ticket...HIPAA compliance policy. The only way I have been able to find, is to create a generic text field, but I don't necessarily need or want a blank text box...is this an option?

    0
  • Brett - Community Manager
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    Hey Shawn,

    You can add a disclaimer using custom code in your Guide theme. I recommend taking a look at the following article which goes over this in more detail: Can I add a disclaimer to a specific ticket form in Help Center?

    I hope this helps!

    0

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