Billing FAQ and resources

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14 Comments

  • UrbanCut ApS
    Comment actions Permalink

    Hello,

    Can your support help us, we have to change our billing adress to; u-------@--------.net. It is possible your support can help us.

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    Comment edited by Zendesk Community Team to redact personal contact information

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  • Nicole - Community Manager
    Comment actions Permalink

    Hi UbranCut Aps -

    I went ahead and removed the email address from your comment since this is a publicly visible forum and we wouldn't want that to get spammed.

    In order to change your billing address, you'll need to submit a ticket to support@zendesk.com.

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  • Itay Banner
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    I emailed your billing team 2-3 times during the past few weeks, but no answer. I cancelled our account a day after the cost for a new month was charges. I asked to refund this last charge but beside your auto-replies I got no real answer. Maybe I can get some help through here?

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  • Dana Singh
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    @ItayBanner  I've contacted our Finance Team and looks like it has been taken care of. Sincere apologies.

    -1
  • Itay Banner
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    Indeed, it seems so

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  • ap
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    How can I find out which credit card was charged to process an invoice?

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  • Hayley Chaimowitz (NZ)
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    Hi Please let me know where I locate the invoices for historical months as well as current. 

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  • Brett - Community Manager
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    @Hayley,

    In any product, click the Zendesk Products icon in the top bar, then select Admin Center.
    Click the Billing icon in the left sidebar, then click Invoices.

    A Recent Invoices page appears with a list of your latest invoices. It also includes your current invoice address and the names and email addresses everyone who receives a copy of invoices for your Zendesk account (Recipients).

    From here you can select the invoice you want to view or download.

    @ap,

    The account owner will want to navigate to the same subscription page where they can view the credit card on file. The invoice should also show the payment method that was used.

    Hope this helps!

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  • Mui Jayden
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    Hi I want to ask does the professional plan of Zendesk Suite included the feature mentioned in all relevant professional plan of individual product ?

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  • Leandro Vietri
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    Dear Support Center at Zendesk,

    I am a new user who has signed for the trial version of ZENDESK SELL and I performed some trials with this platform for testing purposes, as well as for statistics and data monitoring.
    As of now, though, my current billing trial plan is expired and I cannot sign for a new payed plan.
    Indeed, I was trying to subscribe for the TEAM PLAN by choosing the yearly payment option. However, I added 4 admin profiles during the trial period, and now I was reverting back to one admin but I cannot validate such option: it says to me that the "other reported users must be deactivated before reducing seat count" for the new plan.

    I also attach a LINK with image for requesting the new TEAM billing plan.
    https://ibb.co/PtqwkFS

    Hence, how can I erase the other registered members of the trial period and sign as a sole admin for the new billing plan I 'd like to take?
    Waiting for your reply about it.

    Cordially,
    Leandro Vietri
    "Vodafone Go" Assistant

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  • Brett - Community Manager
    Comment actions Permalink

    Hey Leandro,

    I'm going to create a ticket on your behalf so our Customer Advocacy team can dig into this further.

    Our Finance team may need to re-activate your expired trial account so you can purchase a plan with the appropriate seats you're looking for.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

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  • Leandro Vietri
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    Hello Brett,
     
    thanks for the rapid response.
     
    Thank you for opening the ticket about my case. Indeed, I have already followed the given instructions by removing the users I added and I have also subscribed for the TEAM plan with yearly billing options, indeed the next expiration is due to 12nd November 2020. Hence, the ticket opened for me can also be considered null by now.
     
    That said, with the current privileges I have and considering the job tasks I daily take care of, I will try to provide ideas - both descriptive and a sort of fictional coding - to improve the platform even more. From a point of view of clients' management, as I already said, it is definitively performing and provides plenty of options for admins and linked users alike.
    As I already said, I believe this CRM (and strictly speaking for the SELL solution), can leverage cybersecurity measures for both individuals and group subscribers: in other words, not necessarily a blockchain-based design (considering the misunderstanding there are till now about cryptocurrencies and other stabilized coins for leveraging those projects), but a platform secure enough to avoid data breaches in many sectors.
     
    In the next days, I will advance some proposals I was thinking about, by looking at the hosted topics and possibly opening one about it.
     
    Sincerely,
    Leandro Vietri
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  • Brett - Community Manager
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    Thanks for taking the time to share this with us Leandro!

    Looking forward to hearing your proposals :)

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  • Leandro Vietri
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    Thank you too, Brett.

    Yes, I am considering to open a purposeful thread about it.

    While thinking about designs and implementations which take into considerations tiny, small, medium and big enterprises (hence, regardless there is one licensed admin or more than one), I consider the SELL platform, as it is right now, well oriented to be further extended to features for achieving multidimensional security patterns, always talking about cybersecurity provisioning. Hence, I could imagine these additions may be part of all proposed plannings if and when achievable, either an enterprise looks for basic configurations or advanced ones. 

    While I come out with ideas and drafts, I'd like to give some backing codings for it in the topic I will open: although not applicable for readable formats, I hope they could be explanatory enough for the proposed aims I point at.

    In the meantime, thanks again to you and the community for the support and the rapid timing you show in replying.

     

    All the best,

    Leandro

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