Billing FAQ and resources

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8 Comments

  • UrbanCut ApS
    Comment actions Permalink

    Hello,

    Can your support help us, we have to change our billing adress to; u-------@--------.net. It is possible your support can help us.

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    Comment edited by Zendesk Community Team to redact personal contact information

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  • Nicole - Community Manager
    Comment actions Permalink

    Hi UbranCut Aps -

    I went ahead and removed the email address from your comment since this is a publicly visible forum and we wouldn't want that to get spammed.

    In order to change your billing address, you'll need to submit a ticket to support@zendesk.com.

    0
  • Itay Banner
    Comment actions Permalink

    I emailed your billing team 2-3 times during the past few weeks, but no answer. I cancelled our account a day after the cost for a new month was charges. I asked to refund this last charge but beside your auto-replies I got no real answer. Maybe I can get some help through here?

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  • Dana Singh
    Comment actions Permalink

    @ItayBanner  I've contacted our Finance Team and looks like it has been taken care of. Sincere apologies.

    -1
  • Itay Banner
    Comment actions Permalink

    Indeed, it seems so

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  • ap
    Comment actions Permalink

    How can I find out which credit card was charged to process an invoice?

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  • Hayley Chaimowitz (NZ)
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    Hi Please let me know where I locate the invoices for historical months as well as current. 

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  • Brett - Community Manager
    Comment actions Permalink

    @Hayley,

    In any product, click the Zendesk Products icon in the top bar, then select Admin Center.
    Click the Billing icon in the left sidebar, then click Invoices.

    A Recent Invoices page appears with a list of your latest invoices. It also includes your current invoice address and the names and email addresses everyone who receives a copy of invoices for your Zendesk account (Recipients).

    From here you can select the invoice you want to view or download.

    @ap,

    The account owner will want to navigate to the same subscription page where they can view the credit card on file. The invoice should also show the payment method that was used.

    Hope this helps!

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