Troubleshooting triggers and automations Follow

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2 comments

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    Jaclyn Herr (Edited )

    The wording on the "One of my Admins accidentally deactivated our “Notify Requester of Comment Update” trigger months ago." prompt is wrong?

    I understand that we may not be able to resend the comments for the closed tickets, however I was hoping we’d be able to create an automation to resend the comments for tickets that are closed.

    Is it supposed to say "for tickets that are open or pending"? That's what the automation screenshot suggests. 

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    Jennifer Rowe

    yes, Jaclyn, you are right! I updated the wording. Thanks for letting us know.

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