Using the Google Play integration

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16 Comments

  • Le Giang Anh

    @Max: Is there any way to filter the Google Play ticket and auto add the value to the custom fields? Ex: If the ticket is from Game A, Zendesk will auto file the custom field value "Game A".

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  • Max McCal
    Zendesk Product Manager

    Sure! You can set custom field values with a trigger, so you can now add a trigger with a condition that says [Integration account] [Is] [Game A], and an action that sets the value of the custom field to whatever you'd like. 

    Note that you can only set the values of custom drop down fields at the moment.

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  • Chris Fassano

    In the channel integrations menu there is an option called "import recent reviews". What's considered to be recent? Trying to get an idea of what our volume would be if I enable that option.

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  • Jessie Schutz
    Zendesk Team Member

    Hey Chris!

    Based on everything I'm reading, Google will pull the 100 most recent reviews. Let me know if you have any other questions!

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  • Le Giang Anh

    Hi,

    Is there any way to send the Zendesk -> Slack notification channel for the this Google Play integration only? I'd like to have a different Slack channel for review & rating tickets.

    Thanks,
    Anh

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  • Terrence
    Zendesk Team Member

    Hi Anh,

    You can use a trigger and the condition "integration account" to specify any tickets created via the Google Play store and send a notification to slack.

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  • Le Giang Anh

    Hi Terry,

    It still send the notification to the same channel with other tickets.

    Thnaks,
    Anh

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  • Terrence
    Zendesk Team Member

    Hi Anh,

    You will want to configure a new Slack Target which will require making a new Incoming webhook from your Slack admin page. 

     

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  • hello

    I followed the steps to connect with GP successfully, but there is no datas of DEVICE AND VERSION, which is really important for us. How could I do?

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  • Molly
    Zendesk Customer Success

    Hi there, thanks for reaching out!

    The latest release of the Google Play Reviews app now supports device and app information received from Google. This information will only display within the sidebar app. Alternatively, you can use the API to pull up that information via the ticket audits endpoint in the display_info object.

    Let us know if you have any other questions!

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  • Peter Pulikkunnel

    We are a global app requiring multilingual support. We have integrated playstore in zendesk too. The problem we face is that Zendesk can only recognize language of the users sending tickets via email etc, but not for the Playstore tickets. Is there some workaround that can be done so that zendesk can recognize the ticket language?(Note that google play reviews app in zendesk does recognise the device language of the end user)
    It would be super useful as different agents would be able to look into tickets of different languages

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  • Ilaria

    Hi! Is there a way to see, in the Zendesk ticket, from which version of an app a user has written their review?

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  • Jacob J Christensen
    Community Moderator

    Is there any warning before submitting a text that breaches the character limit?

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  • Jacob J Christensen
    Community Moderator

    Ilaria You should be able to see that from the side-bar app that is shown on these tickets.

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  • Qin Peng

    How can I separate Google Play or AppStore rating into 1star, 2 star,3 star, 4 star, 5 star in Zendesk dashboard?

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  • Jacob J Christensen
    Community Moderator

    Hi Qin Peng,

    You can create a custom field, or simply add tags, and have a trigger for each star reverie add that field value (or tag). You can use a condition for the subject containing the star ratings, at ticket creation. Hope that makes sense.

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