What is a "Pod"? Follow

Comments

14 comments

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    FranceBertrand

    How do I learn the geographical location of my pod?

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    Nicole Relyea

    Hey France - 

    You can go to https://status.zendesk.com/ and enter your subdomain, and it will tell you which pod you're on. 

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    FranceBertrand

    Where is Pod 5?

    Tx!

    France

  • Avatar
    Mark Lawrence

    Similar to France. Where is Pod 14 located?

     

    regards,

    Mark

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    Mark Lawrence

    And Pod 6 please? Is the information on all of your pod locations available online?

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    Nicole Relyea

    Hey Mark and France - 

    I'm checking around to find out for you. Curious why you need the information on location - is it a compliance concern? 

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    Nicole Relyea

    Hey guys - 

    Official word from the security team is that it's not the best idea for us to publish this info in the forum, however, you can email a request to security@zendesk.com and they'll be able to help you find out where your data lives. 

  • Avatar
    Mark Lawrence

    Hi Nicole,

    We use many cloud services as part of our service delivery and we need to have this sort of detail for our stakeholders to be able to make informed business decisions.

    We are aware of the location of our services delivered by other cloud providers.

    regards,

    Mark

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    Nicole Relyea

    Thanks for the feedback, Mark. 

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    Mark Lawrence

    Paths crossed Nicole. I made my comment as your request to contact security team came through. I will do so.

    regards,

    Mark

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    Nicole Relyea

    no worries - I figured as much, and recognized that you were responding to my request for clarification on purpose. Glad it's sorted and you've got a path to finding the info you're looking for!

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    Artur Waszczak

    When I click on Data Center Location Add-on link I land on https://www.zendesk.com/support/compare/ webpage.

    Where/How can I get "Data Center Location Add-on" ?

  • Avatar
    Jessie Schutz

    Hey Artur!

    You'll want to contact your Account Manager; they'll be able to get this set up for you! If you're not sure who your Account Manager is, you can contact our Support team and they'll be able to get you in touch. :)

  • Avatar
    Artur Waszczak

    Thanks Jessie, I have then posted it to support@zendesk.com

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