About Contextual Help for the Web Widget Follow

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6 comments

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    Robert Koch

    Does contextual help search tags too, or just words in the actual article?

     

    Chat lives on pages like this 

     

    https://live.taketheinterview.com/my_interview?code=3dcd3646deb02fbddd58dad1e1fd4969#login

     

    How can we get related articles to populate? Right now it is wrong. 

  • Avatar
    Erica Wass

    @robert Contextual Help uses the same search as your Help Center Knowledge Base. I've created a ticket for your question so we can look into your specifics with you. 

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    Scott

    We're seeking to embed the contextual help into our online app. We'd like to filter the results by the article's label and then by a language search within that label.

    Is that possible with the Widget API?  (If not... I'd like to offer that kind of two-tiered filter as a suggestion!)

  • Avatar
    Erica Wass

    Scott, the Web Widget automatically keys to the browser language so I expect that it would display articles of that language that use the label included in zE.setHelpCenterSuggestions. Is that not what you are finding?

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    Sybil

    I am having the same issue as mentioned here https://support.zendesk.com/hc/en-us/community/posts/218033707/comments/226504588 . When navigating between pages in an SPA, previous 'Top suggestions' stay in the widget until a later suggestion is found. This is a major problem for an SPA with many routes - I can't guarantee that all of them will find their own top suggestions, and if the old suggestions stay in the widget then that is simply confusing for end users.

    Is there any plan to either automatically clear the top suggestions when calling setHelpCenterSuggestions , or to offer a 'resetSuggestions' function? I'd really like to avoid having to roll our own widget using the apis! 

     

     

  • Avatar
    Nicole Relyea

    Hey Sybil - 

    Welcome to the Zendesk Community! 

    I've taken a look at the ticket that was created for Dave, and it seems that in his case it was an issue within the way his app was coded. Because it's such a one-off problem, I'm going to go ahead and create a ticket for you so that our support team can do the appropriate troubleshooting for you. Look for an email from me shortly. 

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