Using a Google Voice number for Failover (Talk Basic and Advanced) Follow

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5 comments

  • Avatar
    Dan Raasch (Edited )

    This information is a very good start.  Additionally, a custom view could be set up for these emails/tickets so that they get special attention.

    Another option is to configure the Google Voice number to ring up to 6 phones.  These can be configured within Google Voice.   The calls could be forwarded to agent mobile phones to ensure the calls are answered by a live person.   

  • Avatar
    Matthieu ETIENNE (Edited )

    Hi,

    Google Voice is only avalaible in the U.S.

     Do you know/recommend a similar alternative for European Phone numbers?

     

     

     

  • Avatar
    Dan Raasch

    Matthieu,

    Unfortunately, I do not know of a European alternative at this point.  

    While searching the web, I did find this link.

    Hope it helps,

    Dan

  • Avatar
    Tyler Danke

    The menu options are now different and the groupings of the items are now different as well.

  • Avatar
    Nicole Relyea

    Thanks for flagging that, Tyler. I'll have our team take a look and update where appropriate. 

    Welcome to the Zendesk Community!

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