Enabling profiles in your Help Center (Guide Professional) Follow

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8 comments

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    Karsten Jensen

    Is it possible to use Community and User profiles without using Zendesk Support (tickets)?

  • Avatar
    Jupete Manitas

    Hi Karsten, 

    Just to confirm you mean to use both in sending tickets? But you need to have at least 1 zendek support account (tickets) in order to use Guide.

    Thanks!

  • Avatar
    Karsten Jensen

    Hi Jupete,

    We are interested in using the Community in the Zendesk Guide, but we do not want to use Zendesk Support (Tickets), and I have doubts as to whether it's possible to have one without the other.

  • Avatar
    Jupete Manitas

    Hi Karsten,

    Sorry to inform you that it is not possible as you must have Zendesk Support account to have Zendesk Guide. You can refer to this article https://support.zendesk.com/hc/en-us/articles/115005153727-About-the-Zendesk-Guide-plan-types

    Thanks!

  • Avatar
    Maggie St Clair

    We have enabled profiles in our Help Center, but I can't figure out how our customers can find the profile for other users. It looks like the only way they can do this is to find something the user has posted and click on their name. Is there a way that our customers can search for other customers in order to access their profile? Thanks!

  • Avatar
    Jessie - Community Manager

    Hey Maggie!

    At the moment Help Center search only applies to actual content, not users. I did find a post about this functionality in our Product Feedback topic here; I'd encourage you to add your detailed use case to this thread to ensure our Product Managers see it! 

  • Avatar
    Maggie St Clair

    Hey Jessie, 

    Thanks for the update. I will find that product feedback post and update it with our use case. 

  • Avatar
    Stephen Orowe

    Hi, does anyone know what exactly the following option does in terms of notifications etc.?

    Do they get an email every time the person they are following posts or comments?

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