Enabling and disabling profiles in your help center

Return to top
Have more questions? Submit a request

13 Comments

  • Karsten M. Jensen

    Is it possible to use Community and User profiles without using Zendesk Support (tickets)?

    0
  • Jupete Manitas
    Zendesk Customer Advocate

    Hi Karsten, 

    Just to confirm you mean to use both in sending tickets? But you need to have at least 1 zendek support account (tickets) in order to use Guide.

    Thanks!

    0
  • Karsten M. Jensen

    Hi Jupete,

    We are interested in using the Community in the Zendesk Guide, but we do not want to use Zendesk Support (Tickets), and I have doubts as to whether it's possible to have one without the other.

    0
  • Jupete Manitas
    Zendesk Customer Advocate

    Hi Karsten,

    Sorry to inform you that it is not possible as you must have Zendesk Support account to have Zendesk Guide. You can refer to this article https://support.zendesk.com/hc/en-us/articles/115005153727-About-the-Zendesk-Guide-plan-types

    Thanks!

    0
  • Maggie St. Clair

    We have enabled profiles in our Help Center, but I can't figure out how our customers can find the profile for other users. It looks like the only way they can do this is to find something the user has posted and click on their name. Is there a way that our customers can search for other customers in order to access their profile? Thanks!

    0
  • Jessie Schutz
    Zendesk Team Member

    Hey Maggie!

    At the moment Help Center search only applies to actual content, not users. I did find a post about this functionality in our Product Feedback topic here; I'd encourage you to add your detailed use case to this thread to ensure our Product Managers see it! 

    0
  • Maggie St. Clair

    Hey Jessie, 

    Thanks for the update. I will find that product feedback post and update it with our use case. 

    0
  • Stephen

    Hi, does anyone know what exactly the following option does in terms of notifications etc.?

    Do they get an email every time the person they are following posts or comments?

    0
  • Reshma Patel

    Is it possible to display a custom user profile field value next to the user name in a community topic? For example, we would like to identify which office number a user that posts in the community is from. Only work around I can think of would be to append this info to the user's name. 

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Reshma,

    You are correct and the easiest solution here is to include the info in the users name on their profile page. Otherwise you're looking at implementing some custom code within your Guide theme.

    Since we're rather limited on what we can assist with regarding custom code I've attached the following documentation that may help:

    It may also be worth taking a look at our Adding agent badge in Communities as that can give you a good idea of what sort of changes you'd need to make in your Help Center.

    I hope the above helps!

    0
  • Sven Heinemann

    As a customer of several companies using the Zendesk support system, I really wish you would force-enable at least part of this functionality in your customer's support centers. At minimum users should be able to update their own e-mail address.

    0
  • Kelsey Davis

    If using SSO, and therefore user can only edit the description, how do they set an Alias if we allow them?

     

    0
  • Clifford

    Hello Kelsey,

    If you update the name as part of the JWT string then it will also update the User's name within Zendesk. From the Supported Attributes section: The name of this user. The user in Zendesk will be created or updated in accordance with this.

    Here is an article that outlines the process: Enabling JWT (JSON Web Token) single sign-on

    For SAML SSO, I believe this is implemented in the supported user attributes as well. Kindly check this article here: [Enabling SAML single sign-on
    ]( uhttps://support.zendesk.com/hc/en-us/articles/203663676-Enabling-SAML-single-sign-on#topic_d1r_523_l3rl )

    I hope this helps!

    Clifford James Lacson |Associate Customer Advocate|

    NEW - Zendesk offers free, on-demand training for all of our products. Set up your account and start learning today at training.zendesk.com

    0

Please sign in to leave a comment.

Powered by Zendesk