Viewing user profiles from Help Center

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5 Comments

  • Jett Burns

    I'm curious to know who are my six followers on Zendesk, and can I access this data in the API or is it easier than that?

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  • Glen
    Zendesk Customer Advocate

    Hi Jett, You can certainly do this using our API :) 

    Here's a link to the relevant documentation to help you to do this - https://developer.zendesk.com/rest_api/docs/help_center/subscriptions#list-article-subscriptions

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  • Nancy Tyrone

    What is the "activity overview" based on? What kind of activity does it keep track of?

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  • Nicole S.
    Zendesk Community Team

    Hi Nancy -

    The activity overview show's the user's activity in the Help Center. It shows a feed of their recent posts and comments in the knowledge base and community.

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  • Sven Heinemann

    As a customer of several companies using the Zendesk support system, I really wish you would force-enable at least part of this functionality in your customer's support centers. At minimum users should be able to update their own e-mail address.

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