Zendesk's new System Status Page Follow

Comments

13 comments

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    Rory Dearling

    Hi Luke,

    Sounds great, but I'm getting "Domain not found".

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    Erin Cochran

    I'm also receiving the "Domain not found" message.

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    Scott

    Yep - us too...

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    Diana Cerame

    Same here.

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    Toan

    Getting the same "Domain not found" message.

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    DJ Jimenez

    Same here - Cart before the horse announcement?

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    Luke Behnke

    Hey all - we are aware of the issue and are fixing as we speak. Sorry!

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    Luke Behnke

    Hey everybody! We are all good now. We had a wrongly set configuration, but we fixed it. Thanks for your patience!

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    Joel Hellman

    The status page has some layout issues in FF, Chrome and IE11.

    I've made a new post Layout issues about it in the beta forum, please have a look. 

     

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    Sebastiaan Wijchers

    Once this page is done, I think it's good to have a look at @zendeskops messages and the post mortems.

    The twitter feed isn't very useful, you could write a bot to post these messages. I need some kind of E.T.A. to make a decision to put plan B in motion or not. Do I need to send agents on a break/home? Do I need to put an alternative recording on the phone lines? Do I need to switch to a backup location? It depends on the estimate the outage will last.

    Most post mortems aren't very informative either, what I find important about a post mortem is; what happened? The answer doesn't always satisfy me. What I find equally and sometimes even more important; what actions will be taken to prevent this in the future?

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    Luke Behnke

    @Joel: I responded directly to your forum post -- thanks for that detailed info!

    @Sebastiaan: thanks. I've shared your feedback with our Customer Advocacy and Ops teams who post the messages. We are definitely working to get more clear and in-depth on messaging during outages and on post-mortems. As you can probably understand, sometimes ETAs are impossible to predict, but we understand the impact this has on your ability to manage your team and will keep trying to get better here.

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    Jodi Bennett

    There needs to be some contextual help on the field to let users know that they need to input their subdomain without the "https://". Doing so yields a blank page.

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    Luke Behnke

    @Jodi - good feedback. We will look into improving this user experience.

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