Question
Where can I find my Zendesk subdomain?
Answer
Your subdomain is its unique identifier. There are two ways to find it:
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Check your URL
If you have not enabled the host-mapping feature in Zendesk Support, your subdomain can be identified from the account's URL: https://[yoursubdomain].zendesk.com
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Request an Email
You can also get a list of Zendesk subdomains that your email address is associated with from the Remind me page where you will be presented with this prompt:
Type your email address and you will receive your subdomain via email.
If you have troubles receiving the email, make sure to check the spam folder of your inbox. Alternatively, this means that there is no account with the email address chosen.
2 Comments
I have an agent helping me with a problem and one of the first things I told them was "this is our instance of Zendesk: http://[company].zendesk.com" and they got back to me asking for my subdomain anyway.
Either this article is wrong or the agent "helping" me doesn't know what they're talking about.
Hi Tyler,
Looks like that may have been a misunderstanding on the agents end so apologies for the inconvenience there. You did provide the correct information if you in fact did provide http://[company].zendesk.com.
Let us know if you run into any issues moving forward!
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