Plus vs. Professional plan Follow

Question

What's the difference between Plus and Professional?

Answer

If you were to change from Plus to Professional, you would lose features, including the following:

We strongly encourage you to review the features listed above to verify you do not need these for your workflow. The move from Plus to Professional is not reversible. Additional feature information can be found on our pricing page. Feel free to contact us if you have any questions.

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Comments

  • 0

    We're thinking of moving from Plus to Professional but we use the Sandbox extensively. How do sandbox environments work with the Professional plan?

  • 0

    Hey Jaime!

    As Claire points out above, the Sandbox test environment isn't included with the Professional plan. So, if you move from Plus to Professional, you will lose access to your Sandbox.

  • 0

    Any suggestions for someone with Professional who needs a sandbox environment?

  • 0

    Hey Jaime,

    The Sandbox option isn't available as an add-on with the Professional plan so if this is a feature that's really important to your organization you'd need to either stay on your grandfathered Plus plan, or change to Enterprise.

    Before you make any changes, I'd strongly recommend that you connect with your Account Manager here at Zendesk to discuss the implications of making a plan change. If you don't know who your Account Manager is, or if you don't have one, you can contact our Support Team and they'll be happy talk you through it!

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