Attach files via API Follow



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    Clare Lo

    Hello Chris,

    Can we attach other file formats to a ticket? For example, users can attach documents and videos to a ticket. 

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    This resource is rather sparse! Might as well go straight to :p

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    Hi Clare- 

    You can use the upload attachment API to upload the same type of files as you can via the agent interface. 

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    I am using attachment API to upload any files to create ticket.When I check ticket and download that attachemnt , it is not download.

    Note : filename like abc.png is in my system .

    const url = ""+filename;

    Request json :

    "attachment": {
    "size": size


    Ques : Is there anything missing in Request json fields?

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    Dwight Bussman (Edited )

    Hi Vaishali,

    I'm afraid I'm not understanding your question. It looks like you've already reached out to with a very similar question. I'll see that someone reaches out to you on that ticket as we may need to get more clarification/examples to see what's going on here.


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