Attaching files to tickets via API

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  • Trang Vy

    Hi, is it possible to attach a file that ISN'T uploaded to Zendesk? Say a Google Cloud or Google Drive file?

  • Bryan - Community Manager
    Zendesk Developer Support

    Hi Trang. Unfortunately, an external reference cannot be made when uploading a file. You have to have the file available directly for the API request to contain its full contents.


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