The Zendesk Support mobile app for Android is crashing. How can I troubleshoot this?
When experiencing issues with the mobile Support app crashing, follow the below steps:
- Clear the app's cache/data: go to Settings > Apps > Zendesk Support and tap Clear Data or Clear Cache.
- Uninstall the app, restart your device, and reinstall the app.
If the issue persists, contact the support team for further help and provide the following information:
- When does the issue happen?
- What tasks are you performing in the app when it occurs?
- Does it happen on specific screens/tickets/views in the app?
- A detailed list of steps to replicate the issue.